Managing Knowledge Workers:
New Skills and Attitudes to Unlock the Intellectual Capital in Your Organization

An indispensable guide to the new techniques for managing knowledge workers

They are the idea people, whose brain power and experience have become more valuable to their companies than physical assets or products (think Microsoft). Today's knowledge workers are so in demand, especially in the high-tech sector, that many command large salaries and will job-hop at the drop of a hat. This hands-on guide gives managers practical, doable strategies for motivating and keeping knowledge workers without breaking the bank or sacrificing productivity and quality. It goes beyond the quick-fix of throwing money at the problem and offers realistic solutions for effectively managing the human side of intellectual capital.

Features case studies, anecdotes, and examples of companies using the new managing techniques, including IBM, Deloitte & Touche, and Transport Canada.

Frances Horibe
ISBN: 0-471-64318-1 -- John Wiley & Sons., Inc.
312 page Hardcover March 1999

John Wiley & Sons., Inc. Amazon.ca Amazon.com BarnesAndNoble.com Chapters.Indigo.ca

What Are People Saying?

"With an insightful crafted guide to the implementation of intellectual capital concepts, Frances Horibe has made a tremendous contribution to leveraging people and their knowledge in the context of the new economy."

Hubert Saint-Onge
Senior Vice President, Strategic Capabilities
The Mutual Group

"Managing Knowledge Workers is an excellent reference guide, addressing the challenges all business leaders face in maximizing the creation of shareholder wealth by harnessing the human capital of a capable and committed workforce."

Gordon J. Feeney
Vice Chairman
Royal Bank Financial Group

"Provides a roadmap to optimizing our knowledge workers and maximizing our technology investment. Should be read by managers at all levels of the organization."

Ken Henry
Vice President, Business Excellence
Manulife Financial

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Beyond
   theory
 and into
practice
making knowledge and innovation work
 Frances D.E. Horibe
President, franceshoribe.com
e-mail: fhoribe at franceshoribe.com
Telephone: 613-234-6470
Fax: 613-234-3926